Don't

After I got the new cable modem all hooked up and then unhooked and then hooked back up to the router and got both computers back online, I noticed that the connection was s-l-oooooooo-w! So I ran a couple tests on the speed and while Comcast guaranteed me 4mb download, I was getting... 59kbps!

Ok, I just canceled my land line. Ditched DSL. FOR THIS!!?!?

So naturally I'm ticked off and my husband, who doesn't want to deal with it nor call about it, is ticked off.

I pick up the phone and dial the company.

"We are experiencing a large volume of calls. Your call is important to us. Please stay on the line."

I finally get through to tech support, and it's a young woman who clearly doesn't know what she's doing in tech support but that she was put there because they were experiencing a large volume of calls.

I ask her if there were known problems with the area. She checks and agrees that there's a noticeable amount of lost activity. Well duh. 59kbps < 4mb.

"Well, okayyy" I say, "So will this be worked on then?"

"I want to clean up your browser because that will cause you delay."

Give me a ~BREAK~!

"Uh, no we aren't going to go in and clean up my files or my broswer. That's all clean. (I do keep my pc running clean and not bogged down - personal thing there) So what are you going to do about the problem that Comcast is having?"

"Well, a lot of people have to call in to say there's a problem and THEN it will be looked at."

"Excuse me? We just confirmed that there was a problem. I'm not interested in sitting at home with a horrible connection and waiting for a lot of people to call in to Comcast to tell you the same thing we just confirmed."

"Ok, I will put it in the system that there is a possible outtage and then it will be looked in to."

"Thank you." *~grumble grumble~*

I mean really, you're going to tell me that you can noticeably see activity problems and then tell me it's because I have too many browser files saved?

The sad thing is, she probably wasted a TON of other people's time by having them go in to their browser options and fiddle faddle with all that balogna and just to say, "Oh Comcast is having problems, let me put your information into the system as a problem to be looked at."

This morning connectivity seems to be where it should be at though.

Ooo! And! I watched part of the Iron Chef last night! It comes on so darn late...a definately good reason to get TiVo! I'll have to wait on that though.

The ~mystery items~ were Giant Lobsters!! And goodness gracious, they were HUGE! Each one costing about $400 a piece! Salt and a little drawn butter.... Mmmm.